Responsible Gaming

At cuan69, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that sustainable, enjoyable gambling requires informed players, transparent tools, and a platform that genuinely prioritises member wellbeing over short-term revenue.

Our responsible gaming framework is built around three principles: Prevention (ensuring players are aware of risks before they become problematic), Intervention (providing tools that allow players to self-regulate their behaviour at any point), and Support (connecting members who need external help with appropriate professional resources). Every member of the cuan69 team — from customer support agents to our technical team — receives training on responsible gaming recognition and response.

We also operate proactive monitoring systems that flag unusual gambling patterns — such as rapidly escalating bet sizes, extended play sessions with no breaks, or repeated deposit-and-loss cycles — and prompt our team to reach out to potentially at-risk members with information and assistance. This outreach is always voluntary; no action is taken without the Member's knowledge.

cuan69 operates a strict minimum age policy. All members must be 21 years of age or older to register an account, make a deposit, or place any wager on the Platform. This requirement applies to all products on cuan69, including sports betting, live dealer casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-RTP slot games), and all other interactive gaming content.

Age verification is enforced at multiple stages of the member journey:

• At registration: Members declare their date of birth and confirm they are 21 or older during the sign-up process.
• At KYC verification: Before processing a member's first withdrawal, cuan69 requires a copy of a valid government-issued photo ID (Indonesian KTP or passport) to independently confirm the member's age and identity.
• Ongoing monitoring: Our compliance team periodically reviews account activity for indicators that may suggest underage use, including unusual playing patterns or inconsistencies in identity information.

We also encourage all adults in Indonesia to make use of parental control software to restrict minors' access to online gambling platforms, particularly on shared devices. Contact our support team for guidance on tools suitable for Indonesian devices and operating systems.

Problem gambling develops gradually, and it is often difficult for those affected to recognise the signs in themselves. Being aware of the warning indicators is the first step toward taking control. The following behaviours may suggest that gambling has moved beyond entertainment and begun to cause harm:

• Spending more money on gambling than you originally planned, or chasing losses by placing additional bets to "win back" what you've lost.
• Gambling with money that should be allocated to essential expenses — rent, food, bills, or loan repayments.
• Concealing your gambling activity from family, friends, or colleagues.
• Feeling anxious, irritable, or restless when you are unable to gamble, or needing to gamble with progressively larger amounts to experience the same level of excitement.
• Repeated unsuccessful attempts to reduce or stop gambling.
• Gambling as a way to escape stress, depression, anxiety, or difficult life situations.
• Neglecting work, study, family, or social commitments in favour of gambling.
• Borrowing money, selling possessions, or taking other financial risks to fund gambling.

If you recognise one or more of these signs in yourself or in someone close to you, please reach out to our responsible gaming support team immediately, or consult one of the external support organisations listed on this page. There is no shame in asking for help — it is the most powerful move you can make.

Answer the questions below honestly. If you answer "Yes" to two or more, we encourage you to contact our support team or a professional counsellor, and to consider using the self-regulation tools described in the sections below.

A deposit limit allows you to set a maximum amount that you can deposit into your cuan69 account over a defined rolling period — daily, weekly, or monthly. Once your limit is reached, no further deposits will be accepted until the current period resets. Deposit limits are one of the most effective tools for controlling your overall gambling spend.

To set or modify a deposit limit on your cuan69 account:

1. 1 Log in to your cuan69 account and navigate to the Account Settings section of your member dashboard.
2. 2 Select Responsible Gaming from the settings menu, then choose Deposit Limits.
3. 3 Choose your preferred period (daily / weekly / monthly) and enter your desired limit amount in Indonesian Rupiah (IDR).
4. 4 Confirm the limit. Reductions take effect immediately. Increases require a 7-day cooling-off period before they apply, giving you time to reconsider.

In addition to deposit limits, cuan69 offers loss limits that cap the total amount you can lose — net of any winnings — over a daily, weekly, or monthly period. When your net loss reaches the threshold you have set, your account will be temporarily restricted from further wagering for the remainder of that period.

Loss limits complement deposit limits by accounting for the reality of gambling outcomes. A player might deposit within their limit but still incur losses that exceed a comfortable level; a loss limit provides a direct safety net against that scenario. We strongly recommend configuring both controls in tandem for maximum protection.

Loss limits are configured in the same Responsible Gaming section of your account dashboard. The same rules apply: reductions are instant; increases require a 7-day cooling-off period. If you are unable to access your dashboard settings or need assistance configuring your limits, contact our support team via live chat (available 24/7, WIB) and an agent will assist you directly.

Losing track of time is one of the most common experiences in online gambling — games are engaging by design, and it is easy for an hour to pass unnoticed. Session time limits allow you to set a maximum duration for each individual playing session on cuan69.

When your session time limit is reached, you will receive a clear notification and will be automatically logged out of the Platform. To continue playing in a new session, you must actively log back in — a deliberate friction point that encourages a moment of reflection before resuming.

You can configure session time limits in minutes or hours via the Responsible Gaming section of your account settings. There is no minimum session length and no restriction on configuring very short sessions. We recommend that all members, regardless of their risk profile, set a session limit as a baseline habit for healthy gambling practice.

If you feel that you need a short break from gambling but do not want to pursue a full self-exclusion, cuan69's time-out feature lets you temporarily suspend your account for a fixed period of your choosing. During a time-out, your account remains intact — your balance is preserved, your history is retained — but you cannot log in, deposit, or place wagers.

Available time-out durations on cuan69 are:

• 24 hours — a brief cooling-off window after a frustrating session
• 72 hours (3 days) — a short reset over a long weekend
• 7 days (1 week) — a meaningful pause to reassess habits
• 30 days (1 month) — an extended break for deeper reflection

Time-out periods take effect immediately upon activation and cannot be lifted early, even upon direct request to customer support. This non-reversibility is intentional — it ensures that the time-out serves its purpose. When the period expires, your account is automatically reactivated and you may resume play as normal, though we encourage you to take a moment to reflect before doing so.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. You may also request a time-out activation directly through our 24/7 live chat support.

Self-exclusion is the most powerful responsible gaming tool available on cuan69. It is designed for members who have identified that gambling is causing them harm and who want to prevent themselves from accessing the Platform for an extended period — or permanently.

When you self-exclude, your account is immediately and completely suspended. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. Marketing communications from cuan69 will also be halted for the duration of your exclusion. Any remaining balance in your account at the time of self-exclusion will be returned to your registered withdrawal method within 5–10 business days.

Self-exclusion options on cuan69 are:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — this option is irreversible and your account will be closed

To self-exclude, navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our responsible gaming team via live chat 24/7 (WIB). You can also request self-exclusion by email at [email protected] with the subject line "Self-Exclusion Request – [Your Username]". Requests received by email are processed within 24 hours.

cuan69's reality check feature sends you periodic in-session notifications that display a summary of your current session — how long you have been playing, your net win or loss for the session, and the total amount wagered. These prompts are designed to break the immersive flow of gameplay and encourage a moment of conscious reflection.

You can configure reality check notifications to appear at intervals of 15, 30, 45, or 60 minutes. When a reality check notification appears, you have the option to continue your session, take a voluntary break, or immediately activate a time-out. The choice is always yours — the notification simply ensures that you are making an informed decision.

We recommend setting reality check intervals of no longer than 30 minutes, especially for longer gaming sessions. Combined with session limits and deposit limits, reality checks form a comprehensive layer of self-monitoring that helps keep gambling enjoyable and within your control.

cuan69 is committed to connecting members who need professional support with the appropriate resources. Gambling disorder is a recognised condition, and effective help is available. The following international organisations provide free, confidential support to individuals and families affected by problem gambling:

• Gamblers Anonymous (GA): An international fellowship of men and women who share their experience, strength, and hope to help each other recover from a gambling problem. GA meetings are available in multiple formats, including online and telephone-based sessions accessible to Indonesian members.
• Gambling Therapy (gamblingtherapy.org): A global online service offering free practical advice, support, and counselling to people affected by problem gambling. Available in multiple languages, with experienced counsellors accessible around the clock via chat-based support.
• GamCare: An internationally recognised charitable organisation providing information, support, and free counselling for the prevention and treatment of problem gambling. Offers a self-help toolkit and confidential helpline.
• National Council on Problem Gambling (NCPG): Provides resources for individuals seeking help with gambling issues, including a directory of certified counsellors and treatment programmes.

If you are in Indonesia and would like guidance on accessing mental health or gambling support services locally — including options available through Indonesian healthcare providers — please contact our responsible gaming team. We will provide assistance in both English and Indonesian, and will treat all communications with complete confidentiality.

Our dedicated responsible gaming team is available to assist you at any time — whether you need help activating a self-regulation tool, want to discuss concerns about your gambling, or simply have questions about how our responsible gaming framework operates.

All responsible gaming communications are handled with complete confidentiality. Information shared with our responsible gaming team will not be used for any marketing or commercial purpose and will not be visible to other support agents outside the dedicated team.