Privacy Policy

cuan69 ("we", "us", "our", "the Platform") operates the online betting and gaming platform accessible at cuan69.cam. In the course of providing our services — which include sports betting, live dealer casino, togel (Indonesia's traditional numbers lottery), and other interactive gaming products — we necessarily collect and process personal data belonging to our members ("you", "your", "the Member").

This Privacy Policy describes our data handling practices in transparent, plain-language terms. It covers all personal data collected through the cuan69 website, mobile-optimised interfaces, customer support channels, and any other point of interaction between you and cuan69. It applies equally to registered members, prospective members who have initiated but not completed registration, and visitors to the Platform who have not created an account.

We are committed to handling your personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality. We collect only the data we genuinely require to operate our platform and deliver our services to you.

The categories of personal data that cuan69 collects and processes are set out in the table below. Not all categories apply to every member at every stage; some data is collected only when you take specific actions (for example, KYC identity documents are requested only when you initiate a withdrawal or when our compliance team triggers a verification request).

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government-issued ID number (KTP/passport)	Registration and KYC verification
Contact Data	Email address, Indonesian mobile number, residential address	Registration
Financial Data	Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, account balance	Deposit and withdrawal processing
Transaction Data	Bet history, game play records, bonus claims, win/loss records	Continuous platform use
Technical Data	IP address, device type and OS, browser type and version, session timestamps, geolocation (country/city level)	Every platform visit
Usage Data	Pages visited, features accessed, click-stream data, search queries within the Platform	Every platform visit
Communications Data	Live chat transcripts, email correspondence, support ticket content	When you contact support
KYC Documents	Scanned copies or photographs of government-issued photo ID, proof of address documents	KYC verification process

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where required by law or where you voluntarily disclose such information in a support communication.

cuan69 collects personal data through the following channels and mechanisms:

• Direct submission: Information you enter directly into the Platform — during registration, KYC verification, deposit and withdrawal requests, contact forms, and support interactions.
• Automated technical collection: Data collected automatically as you interact with the Platform, including IP address, device fingerprint, browser metadata, session duration, and page-level analytics. This is captured via server logs and analytics tooling.
• Cookies and tracking technologies: Session cookies, persistent cookies, and similar technologies deployed on the Platform. See Section 7 for full details of our cookie practices.
• Third-party service providers: Identity verification (KYC) providers and payment processors may share relevant verification outcomes and transaction statuses with cuan69 as part of the service they deliver on our behalf.
• Fraud and security screening: Automated systems may collect behavioural and technical signals to identify potentially fraudulent account activity, multi-accounting, or unusual transaction patterns.

We do not purchase personal data lists from brokers or obtain data from social media platforms without your explicit consent.

cuan69 processes your personal data only for clearly defined and legitimate purposes. The primary purposes for which we use your data are:

• Account management: Creating, maintaining, and administering your member account, including authentication and session management.
• Service delivery: Processing your bets, game interactions, deposits, and withdrawals; crediting and debiting your account balance; settling sporting event outcomes and game results.
• Identity and age verification: Conducting KYC checks to confirm you are at least 21 years of age and to verify your identity before processing withdrawal requests, as required by our compliance obligations.
• Customer support: Responding to your queries, complaints, and dispute submissions via live chat, email, or WhatsApp.
• Fraud prevention and platform security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other forms of abuse directed at the Platform or its members.
• Legal and regulatory compliance: Meeting obligations imposed by applicable international online gaming regulations, anti-money laundering requirements, and law enforcement requests where legally compelled.
• Responsible gaming enforcement: Monitoring account activity to identify at-risk gambling patterns and, where necessary, applying deposit limits, time-outs, or account restrictions in accordance with our responsible gaming commitments.
• Platform analytics and improvement: Analysing aggregate and anonymised usage data to understand how members interact with the Platform, identify areas for improvement, and develop new features.
• Promotional communications: Sending you information about relevant promotions, seasonal offers (such as Idul Fitri or Ramadhan specials), and Platform updates — but only where you have not opted out of marketing communications.

For each category of processing activity, cuan69 relies on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract we have with you (i.e., operating your account, processing transactions, and delivering our gaming services).
• L egal obligation: Processing necessary to comply with applicable legal requirements, including age verification, anti-money laundering checks, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for cuan69's legitimate business interests — such as fraud detection, platform security, and aggregate analytics — where those interests are not overridden by your fundamental privacy rights.
• Consent: Where we send you optional marketing communications or deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

cuan69 does not share your personal data with third parties except in the specific circumstances described below. In every case where sharing occurs, we require the recipient to maintain confidentiality standards consistent with this Privacy Policy.

• Payment processors and banking partners: To process your deposits and withdrawals, we share the minimum necessary financial data with our Indonesian banking partners (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, and Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, and LinkAja). These institutions operate under their own privacy frameworks and are bound by Indonesian financial services regulations.
• Identity verification providers: Our third-party KYC partners receive copies of the identity documents you submit for verification. These providers are contractually restricted from using your data for any purpose other than the verification service they supply to cuan69.
• Technology and infrastructure providers: We engage cloud hosting, content delivery, and analytics service providers who may process data on our behalf as data processors. Each is subject to a data processing agreement that limits their use of your data strictly to providing the contracted service.
• Fraud prevention and security services: Anonymised or pseudonymised technical signals may be shared with anti-fraud service providers to help detect and prevent account abuse across the online gaming industry.
• Legal and regulatory authorities: Where cuan69 is legally compelled to disclose personal data — for example, in response to a valid court order, law enforcement request, or regulatory investigation — we will comply with the applicable legal obligation. Where permitted by law, we will notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving cuan69, your personal data may be transferred to the successor entity as part of that transaction, provided the successor entity agrees to honour this Privacy Policy.

In all cases of third-party data sharing, we apply the principle of minimum necessary disclosure — we share only the data that the third party genuinely requires to fulfil the specific purpose for which it is being shared.

cuan69 uses cookies and similar client-side tracking technologies to deliver and improve our services. A cookie is a small text file stored on your device by your browser when you visit the Platform. The following categories of cookies are deployed on cuan69:

• Strictly necessary cookies: These are essential to the core functioning of the Platform. They manage your login session, maintain your account authentication state, remember your currency and language preferences, and enable core security features such as CSRF protection. These cookies cannot be disabled without substantially impairing your ability to use the Platform.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors navigate the Platform — which pages are visited most frequently, where users exit the site, and how long sessions last. This information is used exclusively to improve Platform performance and user experience. No personally identifiable information is collected via these cookies.
• Functional cookies: These cookies remember choices you make on the Platform — such as your preferred deposit method, your game lobby layout, or whether you have previously acknowledged a notification — to provide a more personalised experience on your next visit.
• Marketing cookies: With your consent, these cookies track your Platform activity and interaction with promotions so that we can deliver offers and communications that are relevant to your interests and betting preferences. You may opt out of marketing cookies at any time via your account settings.

cuan69 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your membership and for a period of five (5) years following account closure, to meet our anti-money laundering and compliance record-keeping obligations.
• KYC identity documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
• Transaction and betting records: Retained for five (5) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Customer support communications: Retained for two (2) years from the date of the most recent communication in a support thread, unless the communication forms part of an active legal or dispute resolution process, in which case it is retained until that process concludes.
• Technical and usage data: Aggregated and anonymised after thirteen (13) months; raw session-level technical logs are deleted after ninety (90) days.
• Marketing consent records: Retained for the duration of your membership and for two (2) years following the withdrawal of consent, as evidence that your consent was properly obtained and respected.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised data that can no longer be attributed to any individual may be retained indefinitely for aggregate statistical analysis.

cuan69 implements a layered technical and organisational security framework designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures deployed on the Platform include:

• SSL/TLS encryption: All data transmitted between your device and cuan69's servers is encrypted in transit using industry-standard TLS 1.2 or higher. Look for the padlock icon in your browser's address bar as confirmation that your connection is secure.
• Encryption at rest: Sensitive data fields — including identity documents, financial account details, and password hashes — are encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data within cuan69's infrastructure is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Password security: Member passwords are never stored in plain text. We apply one-way cryptographic hashing with a unique per-account salt before storing any password.
• Two-factor authentication: cuan69 offers optional two-factor authentication (2FA) for member accounts. We strongly encourage all members to enable this feature to add an additional layer of protection against unauthorised access.
• Penetration testing and vulnerability management: The Platform undergoes periodic security assessments by independent third-party security specialists. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Incident response: In the event of a data security incident that poses a material risk to your rights and interests, cuan69 will notify affected members without undue delay and will take all reasonable steps to contain and mitigate the incident.

As a member of cuan69, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Privacy team using the contact details in Section 14.

• Right of access: You may request a copy of all personal data that cuan69 holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly from your account dashboard; for changes to core identity data (such as your legal name or date of birth), please contact support.
• Right to erasure: You may request that cuan69 delete your personal data. Note that this right is not absolute — we are required to retain certain data for compliance purposes (see Section 8). Where erasure is not possible for compliance reasons, we will inform you of the applicable retention period and restrict all other processing of that data in the interim.
• Right to restriction of processing: In specific circumstances — for example, while a dispute regarding the accuracy of your data is being resolved — you may request that cuan69 restrict processing of your personal data to storage only.
• Right to data portability: You may request that cuan69 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where that processing is based on cuan69's legitimate interests. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

cuan69 will not charge a fee for the exercise of your privacy rights in ordinary circumstances. We may charge a reasonable administrative fee only where requests are manifestly unfounded or excessive in volume. We will respond to all valid requests within 30 days; for complex requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

The cuan69 Platform integrates with a number of third-party service providers to deliver its full range of gaming products. These include game content studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you interact with games served by these providers within the cuan69 interface, limited technical data (such as session identifiers and game-round results) may be exchanged between cuan69 and the relevant provider for the purpose of game delivery, result verification, and regulatory compliance.

These third-party studios operate under their own privacy frameworks. cuan69 selects only partners whose data handling standards are consistent with the principles set out in this Privacy Policy, and all data-sharing with game providers is governed by contractual data processing agreements.

The cuan69 Platform does not contain outbound links to external websites. In the event that a third-party link is introduced to the Platform in the future, cuan69 will not be responsible for the privacy practices of the linked site, and Members will be clearly notified before leaving the cuan69 environment.

If cuan69 discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage account holder will be returned to the originating payment method, minus any bonuses claimed.

If you are a parent or guardian and believe that your child has created a cuan69 account or submitted personal data to our Platform without your knowledge, please contact us immediately at [email protected]. We will investigate and resolve the matter promptly.

For guidance on parental control tools and how to restrict access to online gambling platforms, please visit our dedicated Responsible Gaming page.

cuan69 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or the range of services we offer. When we make material changes to this Policy, we will notify active members via email or through a prominent notice displayed within the Platform, at least 7 days before the revised Policy takes effect.

Non-material changes — such as typographical corrections, formatting updates, or minor clarifications that do not alter the substance of any data processing practice — may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of cuan69's services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, please cease using the Platform and contact our support team to initiate account closure before the revision takes effect.

The current version of this Privacy Policy is always accessible at cuan69.cam/privacy-policy. We recommend that you review this page periodically to stay informed of how cuan69 protects your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or cuan69's handling of your personal data, please reach out to our Data Privacy team using the contact details below. All privacy-related correspondence will be treated with the highest level of confidentiality.

If you are unsatisfied with cuan69's response to a privacy request or concern, you have the right to escalate your complaint to any competent supervisory authority in the jurisdiction where you reside. cuan69 will cooperate fully with any such authority in the resolution of complaints.